Anonymous
map-marker Johannesburg, Gauteng

Not received still

Yes, I had booked the shoes you in Salaam Wale Km, but I have not yet received the still, I have not received the parcel yet how this delivery

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Sophie W Psl

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Verified Reviewer
| map-marker Orlando, Florida

Huge autustic meltdown whilst waiting for guardians lightning lane

Epcot - Huge autustic meltdown whilst waiting for guardians lightning lane

Ive just had the worst experience at Epcot. Could not get a VQ DAS for gaurdians so bpught a lightwning lane.

25 minutes queing outside with no shade at all.. expaloned to the 2 girls who are there to apparently help all 3 are in shade with fans. As we go though.. no one told us there would be a massive wait inside.

I started to have a melt down inside due to the heat and wait. I had to leave. Went to speak to the 3 girls who wouldnt help at all. Gave us a return time but said we wpuld have to wait in thw same long queue.

At this point i al visibly starting to struggle.. rocking back and forth and ceying uncontrollably. Noone asked if i was ok. No pne tried to help.

Im currently still crying in the taxt back to my hotel. Ive never been so embarrassed and had to run through the park screaming to get out. That line and those 3 women have completely ruined my day and my partners. I thought cast memebers and DAS was meant to help austim.

Im so upset and angry and embarrassed. Why is there not a das lane for those who can prove they have it and have paid money for lightening. I feel like they just didnt believe me. I cant stop crying.

Im so upset.

2nd complaint. Magic kingdom yesterday, 5pm Jim Silhouette stand. He is the rudest, most horrible person. Waiting patiently for our turn..

he was short.. rude.. spoke to me like i was stupid. So much so i had to take myself away and let my partner deal with him.

He didnt ask once if i was ok, didnt speak to my partner at all whilst we paid for 2 pictures. Another awful experience.

Everybody in that queue left miserable after speaking to him. He should bot he working for Disney with his attitude

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User's recommendation: Don't buy a lightning lane thinking you'll be ok with autism

Sophie W Psl

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Verified Reviewer
| map-marker Orlando, Florida

Huge autustic meltdown whilst waiting for guardians lightning lane

I've just had the worst experience at Epcot. I couldn't get a VQ DAS for Guardians of the Galaxy, so I bought a Lightning Lane.

I had to queue for 25 minutes outside with no shade at all. I explained this to the 3 girls who were there to help; all of them were in the shade with fans. As we were going through, no one informed us there would be a long wait inside. I began to have an autistic meltdown due to the heat and wait.

I had to leave. I then went to speak to the 3 girls, who offered no help at all. They gave us a return time but told us we would have to wait in the same long queue. At this point, I was visibly starting to struggle, rocking back and forth and crying uncontrollably, with my hands over my ears.

No one asked if I was okay. No one tried to help. I'm currently still crying in the taxi back to my hotel. I've never been so embarrassed, running through the park screaming to get out.

The line and those 3 women have completely ruined my day and my partner's. I thought cast members and DAS were meant to help those with autism. I'm so upset, angry, and embarrassed. Why is there not a DAS lane for those who can prove they have it and have paid money for Lightning?

I feel like they just didn't believe me. I can't stop crying. I'm so upset. My partner also asked if there was a quiet place for me to wait instead.

Their answer was no. They just didn't care and should not be in the DAS assistance area.

This is my second complaint, but it happened at Magic Kingdom on the 7th of November, 2024, at 5 pm, at Jim Silhouette's stand. He is the rudest, most horrible person. We were waiting patiently for our turn.

He was curt, rude, and spoke to me as if I was stupid. It was so bad that I had to remove myself from the situation as I was visibly distressed, and let my partner deal with him. He didn't bother to ask once if I was okay, didn't speak to my partner at all while we paid and waited for 2 pictures. It was another terrible experience.

Everybody in that queue left feeling miserable after dealing with him. He shouldn't be working for Disney with his attitude.

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User's recommendation: Do not buy a lightning lane if you have autism. It is the same as standby and you will not be given any help in any way, shape or form

Mariangela Qji

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Cancel paper weekly deluveey

Not able to read. Vision impaired please give me a telephone number to talk to a person to help me with this process. Thank you

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howard s Fnn

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Verified Reviewer
| map-marker Providence, Rhode Island

Poor Customer No Service

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I contacted them because the handles on my cup That I really cherished, broke off.

They did respond back to me eventually and said to me that they don't make this type of cup anymore and then they said that they could Not offer me a replacement of any kind and instead, I would have to go on to their website and buy another one.

I don't think that this was fair coming from a billion dollar company!

Howard Paul Shore

Angry And Upset Disney World Customer

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Amani W Dcc

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Verified Reviewer

Concern related to food

Epcot - Concern related to food

Disappointing entrée from Epcot. See attached photo.

Mostly tater tots for $10.

Overpriced. I would like a refund.

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Loss:
$40
Pros:
  • Awesome light show
Cons:
  • Soft drinks are overpriced

Preferred solution: Full refund

User's recommendation: More chicken and less tator tots

Scott C Izj

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Verified Reviewer

Unacceptable staff behavior at Epcot.

I am shocked and frustrated with the treatment of my 82-year-old elderly mom with Parkinson's and recent hip surgery. I won't start with how confusing and frustrating my mom was trying to go through the DAS approval.

She spent three different nights waiting in a queue to do her interview for over two hours each night. Finally, the night before our first park visit she was able to get connected and, within 30 seconds, she was denied because she didn't suffer from autism or similar. It's ridiculous how many times we read on your website and were told by Disney staff that the DAS is for people with Autism or similar, yet no one, not one person, could define what similar meant. We thought that an 82-year-old with Parkinson's, confined to a wheelchair along with recent hip surgery would clearly show your expert DAS registration team that she should qualify.

How are these registration staff qualified to make medical decisions, especially after a 30-second interview? On several occasions at the Magic Kingdom, my mom almost fainted in the heat and fell off her scooter. We then invested hundreds of dollars on Lightning Lane passes and hours devoted to learning how to even use the Genie Plus service. At many attractions, we witnessed people in wheelchairs who did not have Autism or similar nor did they provide DAS wrist bands or anything else be given return times for that attraction.

We felt belittled and could recognize there was clear favoritism going on, and there was no consistency on who they gave return times to. Fast forward to the next day at Epcot, in the pouring rain, we approached Jonathan at Guardians of the Galaxy. I tried to explain the circumstances and before I could finish, he rudely interrupted and asked if we had a Lightning Lane pass. I said no, not yet, we just wanted to see if there was any accommodation for her condition.

Jonathan then explained that all we needed to do was go on the Disney app and buy a Lightning Lane pass to get on. We were disappointed so little was being done for those guests that needed help. Does this represent the culture of Disney World?

I would hope not. I look forward to speaking with someone about our experience at Disney World.

-Scott

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Loss:
$1000

Preferred solution: Full refund

Theresa K Smp
map-marker Amiens, Hauts-De-France

Elsa ride

We have been waiting for 2 hours for a ride were fast passes are going ahead left and right were is the balance here ? I didnt come to Epcot hut a 179 dollars to ride one ride, this is crazy !!! Shane in Disney

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Loss:
$1100
Cons:
  • Many

Preferred solution: Full refund

Anonymous
map-marker Peshawar, Khyber Pakhtunkhwa

Reversal

I done my transaction on 09 03 2024 at university Road branch peshawar but it was declined through credit card but amount deducted from my account and not been reversed

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Anonymous
map-marker Miami, Florida

Lightning lane

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Quoted 60 min. Waited over 90min for soarin.

Asked the gentleman how many people in the lightning lane got in vs. the regular line and I was told 80 from lightning lane vs 10 for the regular lane. What the heck is going on!!! Does our money not matter?

I understand they pay more money but to let 80 people from the lightning lane in and then let 8 people in the regular lane is straight bill crap!

I will never!!! Visit this park again if this is how greedy your company will be!

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Naveed Q Idc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

My order issued but my order size 41 but received size 45 ???

Epcot - My order issued but my order size 41 but received size 45 ???
Epcot - My order issued but my order size 41 but received size 45 ??? - Image 2
Contains 1 confidential file for company representatives

Not resolved issue but why please find out and resolve issues not respond your outlets city Hyderabad

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Loss:
$3099

Preferred solution: Full refund

User's recommendation: Epcot company not reliable

Denise D Fow
map-marker Allentown, Pennsylvania

No response

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I still havent received a response about the item I was looking to replace. I have tried reaching out on different websites as well

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Loss:
$40

Preferred solution: Deliver product or service ordered

Denise D Fow
map-marker Allentown, Pennsylvania

No response

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I still havent received a response about the item I was looking for. I have tried several other websites to find out.

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Sarah A Uda

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Verified Reviewer
| map-marker Omaha, Nebraska

Video in Americana

Hello!

We were recently at Epcot and popped into the American pavilion to stay dry during rain showers. I was shocked to find that the show did not have captions available. Not only was some of the dialogue hard to understand for a hearing person, but the lack of captions is not accessible to those with hearing issues.

Please fix this.

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Preferred solution: I’d like them to add captions!

Tricia K Fen

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Verified Reviewer

Multi day pass

Both of my daughters live out of state and will be visiting Disney with their families. Unfortunately, their visits are 6 weeks apart.

One family will be visiting from 10/11-10/15, and the other from 11/22-11/26. We will be spending Thanksgiving and probably 10/15. I have looked into Florida discounts and a one day pass for Florida residents is the same as it is for non-residents so it will cost us over $400 to spend a day with each family. Multi day tickets are a better option but they need to be used within a short time span.

Is there any way we can get a 2 day pass and use it for the days above? My husband is in his seventies and I am only a few years younger so most of our time will be spent just walking the park with the families. As retirees, we have to watch our expenditures but don't want to let down the grandkids. I would appreciate anything that you can do and a quick response.

We need to get our tickets and reservations ASAP.

Thank you! Tricia Kowalewski

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Preferred solution: Price reduction

John K Qyb

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Verified Reviewer
| map-marker Bay Lake, Florida

Car blocked in

9:44 we are still blocked in our parking spot. Security is scared to tow illegally parked car.

They dont want to get sued. No BALLS!

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Pros:
  • Nice park
Cons:
  • Parking problem

Preferred solution: Full refund

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